Refund policy

At LIEVON, we strive to deliver quality products that meet your expectations. If you receive a damaged, defective, incorrect, or substantially different product, we are here to help.

1. 1-Day Return Policy

You may request a return or replacement within 1 day (24 hours) from the date of delivery.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with the original packaging, tags, accessories, and invoice, wherever applicable.

  • Not show signs of damage, misuse, washing, alteration, or improper handling.

  • Be reported to us within 24 hours of delivery.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 24 hours of delivery.

For verification, we may request:

  • Clear photographs of the product.

  • Photographs of the packaging and shipping label.

  • A short unboxing video, where available.

  • Order details and other information required to verify the issue.

After verification, LIEVON may provide a replacement or refund, as applicable.

3. Wrong Product Received

If you receive a product different from the product ordered, please contact us within 24 hours of delivery.

After verification, we will arrange an appropriate resolution, which may include replacement or refund.

4. Change of Mind / No Longer Required

Returns for change of mind, personal preference, or simply no longer required will be accepted only if the product is eligible for return under the applicable product listing and is reported within the 24-hour return period.

5. Non-Returnable Products

Products that have been:

  • Used, washed, altered, or damaged after delivery;

  • Returned without original packaging or accessories;

  • Damaged due to improper use or handling; or

  • Reported after the applicable 24-hour return period

may not be eligible for return, except where otherwise required by applicable law.

6. Refund Process

Once the returned product is received and inspected, we will verify the reason for the return.

If the refund is approved, the applicable refund amount will be processed to the original payment method, subject to the payment provider's processing timelines.

For Cash on Delivery orders, the refund may require valid bank account or other payment details from the customer.

7. Return Shipping

For products that are confirmed to be damaged, defective, incorrect, or not as described, LIEVON will provide an appropriate return solution, subject to verification.

For other eligible returns, return shipping arrangements may depend on the product and the applicable return terms shown at the time of purchase.

8. Cancellation

Order cancellation may be requested before the order is shipped. Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

9. Contact Us

For return or refund requests, please contact our customer support with:

Order ID:
Customer Name:
Reason for Return:
Photos/Videos:

LIEVON Customer Support
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]

Important

This policy does not limit any rights or remedies available to consumers under applicable laws and regulations. Where a product is defective, damaged, incorrect, or materially different from its advertised or agreed specifications, LIEVON will provide an appropriate remedy in accordance with applicable law.