Shipping policy

At LIEVON, we aim to process and deliver your orders safely and within the estimated delivery timeline shown at checkout.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been shipped, you will receive the available tracking details through your registered contact information.

2. Delivery Time

The estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery to remote or difficult-to-reach locations may take additional time.

The estimated delivery date shown at checkout is indicative and may vary due to circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable free-shipping offers will be subject to the terms and conditions of the respective offer.

4. Order Tracking

Once your order is dispatched, tracking information may be provided through email, SMS, WhatsApp, or your registered contact details.

You can use the tracking information to check the status of your shipment through the relevant courier service.

5. Delivery Attempts

Our courier partner may make multiple delivery attempts if the customer is unavailable.

Please ensure that the delivery address, phone number, and other contact information provided during checkout are accurate.

If an order cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges or other applicable conditions may apply for re-delivery.

6. Delayed Deliveries

Although we aim to meet the estimated delivery timelines, delays may occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier or logistics issues
  • Incorrect or incomplete address information
  • Remote delivery locations
  • Natural disasters or other unforeseen circumstances

LIEVON will make reasonable efforts to coordinate with the courier partner in case of significant delivery delays.

7. Damaged Package

If your package appears visibly damaged or tampered with at the time of delivery, please contact LIEVON customer support as soon as possible and preferably within 24 hours of delivery.

Please keep the product, packaging, shipping label, and other materials available for verification.

We may request photographs or an unboxing video to investigate the issue.

8. Incorrect or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within 24 hours of delivery.

After verification, we will provide an appropriate resolution, which may include replacement or refund, subject to our Refund & Return Policy and applicable law.

9. Address Changes

Customers should carefully verify their shipping address before placing an order.

If you need to change the address after placing an order, please contact us immediately. Address changes may not be possible once the order has been dispatched.

10. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products.

COD availability is determined based on the delivery location, product, courier service, and other applicable factors.

11. International Shipping

Currently, LIEVON ships only within India, unless otherwise specifically stated on the website.

12. Contact Us

For shipping-related questions or assistance, please contact:

LIEVON Customer Support
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Business Address: [Your Business Address]

Important

Shipping timelines are estimates and may vary depending on the delivery location and circumstances affecting the courier network. Nothing in this Shipping Policy limits any rights or remedies available to consumers under applicable Indian law.